Terms of service

1. Any contract or delivery accepted by the buyer constitutes a subscription to our general conditions of sale. The acceptance by us of purchase orders or the sending of order confirmation from the buyer does not allow to derogate from this rule.

2. All our prices are inclusive of tax, excluding installation, and are subject to change without notice.

3. Contracts are always deemed to be entered into in our offices unless expressly stated otherwise.

4. Offers are made without obligation and provided that the goods ordered are always available when ordering. Delivery times are given for information purposes only; failure to do so may not result in compensation or waiver of the order. If the contract consists of successive deliveries, the failure of one delivery does not vitiate the market as regards other deliveries.

5. The goods travel at the risk of the recipient even if the shipment is made free, FOB or CIF. No return is allowed without prior agreement.

6. Any claim regarding the goods sold must be received by us in writing within eight days of delivery. After this period and if no written complaint has reached us, the delivery will be considered as final and accepted. Any complaint about the contents of the invoice must be received in writing within eight days. After this period and without written complaint, the conditions included in our invoices (whether special or general) are considered to be definitively accepted.

7. Prices are approximate and are not guaranteed to be accurate in the event of unforeseen incidental causes that may result in unforeseeable surcharges.

8. Invoices are payable to the Head Office. Drafts and/or acceptance of payments do not operate either novation or derogation from this clause. It is expressly agreed that their acceptance and return must take place within 48 hours. Our agents do not have the quality to cash. The commitments made by our representatives are only enforceable after our express consent.

9. The Purchaser may not withhold any security or set-off from its payments.

10. Retention of title: application of art.101 of the Law of 08.08.97 (MB of 28.10.97) stipulating: the seller reserves the property of the goods until full payment. The risks are borne by the buyer. Deposits may be kept to cover any losses on resale. Until the time of full payment and performance of all obligations arising from the purchase agreement, the delivered goods are not paid in full, the buyer may not transfer ownership to third parties or pledge the delivered goods. If the above prohibition is not respected, payment will become immediately due. The buyer undertakes to notify the seller without delay of any seizure that would be carried out on his goods at his expense. In case of execution of the clause of ownership, the buyer shall reimburse all costs and disbursements advanced by the company when applying this reservation.

11. Late payment shall result in the application of interest of 1% per month, any month commenced being due in full. The sending of an invoice serves as a reminder to pay the amount at the due date. Any termination or delay in payment may result, after formal notice, in the termination of deliveries to be provided, without prejudice to any legal action of any kind that we believe should be taken against the customer and the termination or eventual termination of contracts. Any delay in payment shall render immediately due all sums still due by the buyer, even amounts not yet due. In all cases where we accept a postponement of the due date, the payment must take place by accepted and domiciled draft, with guarantees deemed necessary, the amount being increased automatically and without formal notice of the agios and interests in use.

12. In the case of resale of goods, even processed goods, belonging to the seller, the buyer hereby assigns to him all claims resulting from their resale.

13. In the event of non-performance of this contract (including non-payment of invoices due) the Party in default will pay its co-contracting party a lump sum compensation equal to 15% of the total amount of the service with a minimum of 100 Dollars.
Any costs resulting from the non-performance of this contract shall be borne by the Party in default without prejudice to the application of the law of 02 August 2002 relating to the fight against late payment in commercial transactions.

14. The Company may assign to a third party all rights resulting from this Agreement.

15. Unless otherwise stipulated, the warranty period of our equipment is generally 12 months from the date of invoice. Our warranty also covers hidden defects affecting the equipment sold. However, our warranty is strictly limited to exchanges or repairs of defective parts. The transport costs of the exchange are always borne by the customer. It will not be extended to the others
consequences of failure of said parts.
Trading parts: guarantee granted only after consultation with the supplier. Exchanges or transactions made under the guarantee may not have the effect of prolonging the guarantee.

16. Our warranty does not extend to defects resulting from wear or repairs required by defective maintenance or misuse of the equipment, or caused by third parties, or force majeure. In case of litigation or dispute, the courts of Dinant will have sole jurisdiction.

17. Right of withdrawal online purchase For online purchases on châteauparis.com, the EU and US customer has a right of withdrawal of 14 days.
The consumer (any natural person who acquires or uses for purposes excluding any professional character of the products placed on the market) may withdraw from this contract within 14 days.

The withdrawal period expires 14 days after the day on which the customer receives the ordered product.

To exercise the right of withdrawal, you must notify within 14 days of your decision to withdraw from this contract by means of an unambiguous statement at the following address: contact@chateauxparis.com

18. Shipping cost

Delivery costs are calculated during the order process, based on the volume and weight of the item. They are always the responsibility of the buyer.

Delivery time:

Preparation for shipping is done upon validation of the order. Chateaux Paris collaborates with experienced transport providers to guarantee the transport of fragile objects in the best conditions.
Delivery times are those applied by the carriers and depend on the final destination.
Delivery times are confirmed to the buyer by Chateaux Paris upon confirmation from the carrier
Delivery arranged by the buyer When customers select the option ‘Will organize pick-up myself’, they must contact Chateaux Paris to organize the collection of the item.

19. Return of goods and refund

If you have received goods under the contract, you must return them no later than 14 days after you have communicated by mail your decision to withdraw from this contract (contact@chateauxparis.com)

Quality control of the goods will be carried out within 3 working days of receipt of the goods.
A refund will be made at the end of our merchandise inspection within 24 hours (excluding bank deadlines), with the exception of return costs, if the merchandise conforms to the initial shipment.
The reimbursement will be made to the same account as that used during your purchase (unless otherwise advised) manually if you have made a bank payment or automatically via the HIPAY payment platform.
You will be responsible for the cost of returning the goods.

20. In case of litigation or dispute, the courts of Dinant (Belgium) will have sole jurisdiction.