Refund policy

17. Right of withdrawal online purchase

For online purchases on châteauparis.com, the EU and US customer has a right of withdrawal of 14 days.
The consumer (any natural person who acquires or uses for purposes excluding any professional character of the products placed on the market) may withdraw from this contract within 14 days.

The withdrawal period expires 14 days after the day on which the customer receives the ordered product.
To exercise the right of withdrawal, you must notify within 14 days your decision to withdraw from this contract by means of an unambiguous statement at the following address: contact@chateauxparis.com

18. Shipping cost

Delivery costs are calculated during the order process, based on the volume and weight of the item. They are always the responsibility of the buyer.

Delivery time

Preparation for shipping is done upon validation of the order. Chateaux Paris collaborates with experienced transport providers to guarantee the transport of fragile objects in the best conditions.
Delivery times are those applied by the carriers and depend on the final destination.
Delivery times are confirmed to the buyer by Chateaux Paris upon confirmation from the carrier
Delivery arranged by the buyer
When customers select the option ‘Will organize pick-up myself’, they must contact Chateaux Paris to organize the collection of the item.

19. Return of goods and refund

If you have received goods under the contract, you must return them no later than 14 days after you have communicated by mail your decision to withdraw from this contract (contact@chateauxparis.com)
Quality control of the goods will be carried out within 3 working days of receipt of the goods.
A refund will be made at the end of our merchandise inspection within 24 hours (excluding bank deadlines), with the exception of return costs, if the merchandise conforms to the initial shipment.
The reimbursement will be made to the same account as that used during your purchase (unless otherwise advised) manually if you have made a bank payment or automatically via the HIPAY payment platform.
You will be responsible for the cost of returning the goods.